1 reviews | Active since Nov 2014
*********** SUPERVISOR WHO LIE
TELKOM NORMALLY DEBIT MY ACCOUNT ON THE 28TH OF EVERY MONTH, I UPGRADED IN DECEMBER 2015 SO PRORATER OF R899.00 WAS UNSUCCESSFUL IN MY ACCOUNT BUT ATLEAST THEY MANAGED TO DEBIT ON THE 15TH OF FEB. THEY DEBITED R1488.00 OF WHICH IT MAKES SENSE WHEN THEY EXPLAINED THE REASON WHY.<br> <br> IM CURRENTLY OFF SERVICE MY PHONE IS NOT WORKING, I CALLED THEIR 180 CUSTOMER LINE AND SPOKE TO SANDISILE ZUNGU WHO CONFIRMED THE REFLECTION OF THE AMOUNT ON MY PROFILE, THEN I CALLED AGAIN TODAY THE 17/02/16 AND SPOKE TO ZETHU WHO THEN TRANSFERRED ME TO HER SUPERIOR APHIWE \ THEEE SUPERVISOR \" WHO PROMISED TO CALL ME BACK THAT WAS BEFORE 08H00AM EVEN NOW IM STILL WAITING FOR HER CALL.<br> <br> I CALLED BACK AGAIN BUT TO NO SUCCESS, I WANT MY SERVICE TO BE CONNECTED SINCE THEY TOOK THEIR MONEY AND ALREADY DEBITED ME FOR THE MONTH OF FEBRUARY.....PEOPLE LIKE APHIWE THEIR POSITIONS NEEDS TO BE REVIEWED SINCE I BELIEVE AND SEEN THAT SHE IS UNPROFESSIONAL AND INCOMPITANT TO BE IN A SUPERVISOR POSITION.<br> <br> I STRONGLY BELIEVE THAT LYING TO CUSTOMERS SHOWS LACK OF SERVICE DELIVERY AND PROFESSIONALISM WHEN COMING TO DEALING WITH YOUR CUSTOMER.<br> <br> I THINK APHIWE'S POSITION SHOULD BE REVIEWED...SHE KILLS YOUR COMPANY."
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Your reference number is: SM201968
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201968
Regards
Luleka
Telkom Social Media Team
