*********** subcontactors

<p>Today marks the second week of my land line (and as a result thereof my internet) not working. </p> <p> </p> <p>Firstly, when your call center agents tell people that a technician will call to arrange to come to my house they have absolutely no clue what they are talking about. In the last two weeks, we had 3 technicians (or rather subcontractors, because it seems that Telkom can't do it themselves) at our house and not one phoned to see if we are home. Every one of them had a different excuse as to what the problem is and why they can't fix it. One said it's due to cable theft, the other said he had to get into the neighbors' yard and he will do so early the next morning which he never did, the other said that it's a problem three poles down the road in the other direction. And yet, we still have a land line that does not work.</p> <p> </p> <p>You are costing me money, and I going to be costing you money as it is unacceptable to expect us to pay for a service when the phone is not working. It's truly sad that consumers are subjected to only one land line service provider, as I am sure that many would not choose Telkom given the choice.</p> <p> </p> <p>I really don't care how you do it, but this needs to be fixed NOW!!!</p> <p> </p>