*********** Stuff Results in Unhappy Customers

After receiving my new Contract phone, I wanted to use my prepaid number as my number, as I didn't want to carry 2 phones and I already have a number that I've been using this number for a while. When I call the call center they tell me I need to go to a Telkom store as this can't be processed on the call, Don't know why. I went to the Telkom store in Sandton City on the 28 August 2015. The guy with dreadlocks asked for my details and verification code that I get on the number I want to use for my contract instead of the one that comes with the SIM card. He advised that this will take approximately 1hr to 72hrs, and on the 7th September, this issue was still not resolved, I asked the Facebook team to assist with this and they keep telling me it's being investigated, it's 3 weeks and nothing has happened. Telkom is full of *********** stuff. I wonder if I stop paying how soon will you contact me. As you are not providing me with the customer service I pay for.