*********** Store and Call Centre Asistance

I went on Tuesday 16th February to renew my Mobile contract (expired in Oct 2015)<br> the phone I chose was not in stock, had a call on Friday morning to say the phone had arrived in store.<br> Spent - 2 1/2 hours trying to get the phone serial number matched to the contract, no luck, system giving<br> problems. Was told my husband could come in Saturday morning with copy of my ID to pick up the phone<br> he again spent at least 1 1/2 Hours there, still system problems. Call centre just left me hanging on without coming back to say they are unable to assist. The store I went to was Telkom Mall at Reds Centurion<br> <br>