*********** staffing at their call centres

<p>I have 3 contracts with telkom. For the first time I used the call centre to order another phone, but I wanted to change the device. The person I called said they can't change and I'll have to cancel and order in store. I cancelled and was told the first payment will be deducted but returned. Now I go into the store and that *********** call centre agent did not cancel the contract. I call again wait 30 min for the call to answered only to be told they can't cancel now I must wait for delivery and tell the person I don't want it. So if I took the contract on the 20th of october and cancelled on the 24th of october. I still did not receive the phone when will I cancel this contract and get my money back? And I asked them if the calls are recorded they said yes but they can't do anything now. Telecommunications companies should lead by example and have competent call centre agent. Everyone that I spoke to was useless and unhelpful!!!! </p>