*********** STAFF/EMPLOYEES

What a worst experience ever. Staff that does not know their jobs. I Had to call Telkom morethan 10 times to find someone who can assist me in canceling my contract. She told me that if I cancel my contract Bianca Delo, I would pay a penalty fee of R850 for each and every device I had and I asked isn't there a better option because I am currently retrenched and cannot afford the contract anymore. She said I can buy out my contract everything will be calculated I only needed to pay that amount of R8477. Then all my products will be reduces and for 4 months I will pay only R200. I can also cancel that after 4 months and the will be no charge. Guess what I was charged R520 for "device fee" that was never mentioned. Now last week I spoke to Dineo Nkabinde and she told me that I was billed incorrectly and she will log a case for my refund as I have paid that device fee in August and that it will take 7 days for the matter to be resolved. Now today I got an SMS that my case has been resolved but no refund. I then requested a call back because calling telkom is a nightmare. The guy Thabiso told me that the won't be any refund because my bill was correct and I spoke to Thabiso this morning I am still waiting for his supervisor to call me. I am taking this matter to the OMBUDS SERIOUSLY.