GB
Greeney B

1 reviews | Active since Jan 2015

19 Jul 2017, 11:24

*********** staff working for Telkom

<p>In April we took out a contract for my son,problems since day 1,all together we have 3 contracts with telkom,in May i recieved all my contracts on one statement which i paid manually at the bank,no problem,in June Telkom decided to split the bill,and me went to go pay the accounts, as the prevoius month all into the one account.no according to Telkom i have a balanc/e//on that account,but it shows not that i didnt pay the other account,why would Telkom send me all my account on 1 statement in May than split it in June reflecting now that i didnt pay that account,after confirmation with one of the supervisors Ms Sbongile it was sorted they transfer that balance to that account,why why after 2 weeks they decided to cut my line as if i didnt make payment,i called the Call Centre this morning supervisor to busy to take my call promise to call back dont believe that cause they never do,i give them the reference num guess what they still busy with it but its convenent to cut my line in the meantime,clearly the people at Telkom dont know what the hell they are doing,cant even get a statement right having problems eversince we took out the contract,up until now i have 19 case with reference that i have log regarding this contract but you cant get a hold of account department you have to rely on the call centre what a joke</p>

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Replies (1)
GB
Greeney B's update21 Jul 2017, 08:46
Reviewer Update

dont bother replying cause thats all you ever say,no use rant an rave on Helopeter cause Telkom just dont care about they customers

why dont you reply on the other complaint that im waiting on 4 months now