TR
Thelma R

1 reviews | Active since Aug 2013

14 Apr 2015, 13:10

*********** staff with bad attitude

Went to Telkom on Sunday morning to apply for deal in their brochure for internet with a laptop. After waiting for over 40 minutes (lack of staff) the sales guy knew nothing about the deal so we showed it to him in the brochure he then argued that we need a adsl line (which his supervisor confirmed we didn't) but it says this in the brochure. He then knew nothing about the laptop, after returning from his supervisor he told us that if we still want this promotion we have to get the internet, use it and pay for it for 3 (three) months and then we only get the laptop (doesn't say this in the brochure) is this false advertising, where do you pay for something and then only receive the item 3 months later??? so we asked him if we should rather go elsewhere and he rep**** YES and then helped the next person.... phoned Telkom complaints line Sunday afternoon and was promised feed back but nothing to date! (Tuesday 13h00) As we really wanted this deal (we don't really get good signal at home from other suppliers we are quite upset that no one has responded and you get treated this way and the fact that its false advertising and the staff don't know products they are selling!

0
Replies (1)
Telkom
Telkom's reply14 Apr 2015, 13:48
Official
Hello thelma71,

Thank you for your post.

Kindly note that we have sent you an email and await your response so that we can assist you further. Your reference number is SM103333.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
***