*********** staff; useless communication

I wish I could give Telkom a zero rating. The employees are a bunch of *********** idiots - either they are not being trained properly, or they just don't care, or they were not suitable for the job in the first place. Please give deserving people jobs instead of the current losers. This is a subset of what has gone wrong: 1. I had to go to Telkom Mobile around nine times just to do a sim swap. It was clear that there is very poor communication between employees - documents are initially not requested, then when you go back to same branch, things that were not needed the last time are now needed. It was a very frustrating experience especially since I work twelve hour days and have to leave work early just to get this sorted out. 2. My mum had a dual contract with Telkom - landline and a sim - and she wanted to cancel the landline. She filled out the paperwork in June but has been charged monthly since then despite numerous attempts to contact Telkom to stop this. They eventually cancelled it last week without notification, and it included the sim cancellation which is not what she wanted! This happened at an inconvenient time and she was left without a network signal. 3. Last, but not least, is the service trying to get the sim card reactivated. The number has been used on many documents and is thus valuable. Enquiry with a consultant earlier in the week said she could get it done if she goes into a Telkom Mobile shop. When she did this, they said that she could not get it done because the number had now been recycled. What the H***? Do employees not communicate with each other? How are they trained? And judging from the many negative reviews here and the overall pathetic rating - we are not the only ones with a gripe against this useless company.