MB
Monica B
1 reviews | Active since Dec 2017
01 Jan 2018, 17:22
*********** staff Telkom Springs Mall
Staff member **** to me on purchase of double data. This is costing me a R1800 extra that was not budgeted for. I confirmed with him x3 times on the cost thereof. He is *********** to do the job that he is employed for! On complaining with Telkom customer service I was informed there is nothing they can do about it. The consultant said this happens all the time of *********** staff employed at the shops and they have to deal with the complaints afterwards.
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Monica B's updateReviewer Update
24 Mar 2018, 10:08Dear Launa
I am still awaiting feedback and am getting impatient. Telkom does not care for me as a customer! On case nr ********** 4 I was informed Telkom also did not follow up on my query and I didn't get double data as promised.
Your urgent feedback will be highly appreciated!
MB
Monica B's update24 Mar 2018, 10:08
Reviewer Update
Dear Launa
I am still awaiting feedback and am getting impatient. Telkom does not care for me as a customer! On case nr ********** 4 I was informed Telkom also did not follow up on my query and I didn't get double data as promised.
Your urgent feedback will be highly appreciated!
MB
Monica B's updateReviewer Update
24 Mar 2018, 10:17Dear Launa (Telkom Social Media Team). You wrote a message to me on the 11th of January 2018 that my query was sent to Springs Mall Telkom to assist and they will contact me. Today it is 24/03/18... I am still awaiting feedback and am getting impatient. Telkom does not care for me as a customer! On case nr ********** 4 I was informed Telkom also did not follow up on my query and I didn't get double data as promised. I spoke to Lerato Netshantama and Tracey Mdebele at Telkom Customer Service. I believe Dorcas from Telkom SOC Department has not dispatched the case, therefore never sent it to the relevant department to resolve... Your urgent feedback will be highly appreciated!
MB
Monica B's update24 Mar 2018, 10:17
Reviewer Update
Dear Launa (Telkom Social Media Team). You wrote a message to me on the 11th of January 2018 that my query was sent to Springs Mall Telkom to assist and they will contact me. Today it is 24/03/18... I am still awaiting feedback and am getting impatient. Telkom does not care for me as a customer! On case nr ********** 4 I was informed Telkom also did not follow up on my query and I didn't get double data as promised. I spoke to Lerato Netshantama and Tracey Mdebele at Telkom Customer Service. I believe Dorcas from Telkom SOC Department has not dispatched the case, therefore never sent it to the relevant department to resolve... Your urgent feedback will be highly appreciated!