*********** STAFF - TELKOM IS IGNORING CUSTOMERS!!!!

Never have I had such a bad experience with this HOPELESS people. My debit order for June was deducted,MONTH END, as normal. On 13 July, money was deposited into my bank account, NOT FOR TELKOM, but they decided that they were going to deduct it. i needed to go and have it reversed as it was not my money. Waiting for the debit to deduct again end of July.... never happened.... It STILL has not been deducted and my phone has been off since 25/26 July. I emailed the customer care and the idiots say the following; "your account is set t9 debit at the end of the month. If it is with collections it will take longer". So I ask, where the account is, with collections of what as it has not been deducted. The one says it will deduct month end, the other says it is with collections. Then I ask if they can confirm with collections when their debits will run, the response I get, "CAN YOU PLEASE CONFIRM WHICH DEVICE YOU ARE REFERRING TO AS THERE ARE 2 CONTRACTS"..... like OMW... what was everyone else talking about if this ONE person suddenly asks what I am talking about. bearing in mind that the contact number and query is in the thread of the email as well as the subject line of the email. I have since been asking almost every day, WHEN WILL YOU DEDUCT... I get no answer. I have no asked what the process is to cancel the contract and still I am being ignored.

Another problem... being that there are 2 contracts on one name, in December a call was received on 1 of the numbers, offering a WI-FI deal. The WI-FI deal was agreed and guess what.... YOU PUT OT ON THE WRONG CONTRACT. This was queried in Feb/March and the response was SORRY WE CAN NOT CHANGE IT. I WANT THE WI-FI OFF OF THE INCORRECT CONTRACT AND PUT ONTO THE CORRECT ONE.

I AM SO FED UP OF YOUR *********** STAFF MEMBERS THAT KEEP MESSING UP AND ANSWERING LIKE THEY ARE UNEDUCATED GRADE 2`S.

I managed to get family and friend onto the Telkom network and guess what, half of them have left due to STUPID STAFF MEMBERS THAT ARE NOT TRAINED TO DO THEIR JOB PROPERLY.

EDUCATE YOUR STAFF AND MAKE SURE THAT THEY HAVE A MATRIC CERTIFICATE AND A PASS RATE OF HIGHER THAN 33%!!!!!!

THESE ARE SIMPLE QUESTION TO BE ANSWERED.