*********** STAFF, RIDICULOUS SERVICE FROM TELKOM

Telkom consultants need to catch a wake up. In June I sent a review reporting the Mondo company which does include Telkom and now again I am sending one reporting Telkom. I was debited on the 16/07/2019 for a contract that was cancelled within the 7 days cooling off period. The deduction was for R272.33 and should be refunded back into my personal account. I called 081180 on the 25/07/2019 the consultant provided me with her email address (***) where i sent a copy of the waybill for the collection of the handset from me back to Mondo. She forwarded the copy to the relevant department and told me that I will be contacted by another consultant after 48 to 72 hours. I received a sms after our conversation providing me a case number ***9. On the 26/07/2019 I received another sms stating that my case has been resolved yet nothing was done and nobody had contacted me. I called 081180 again on the 01/08/2019 and the guy informed me that the lady that assisted me on the 25/07/2019 sent my case to the wrong department and that is why it was closed. I was told to wait for another 72 hours since he has escalated my case to the "correct department". He then provided me with his email address and stated that he will send me the feedback and I should email him as well to ask regarding the progress of my case. When I tried to email him to ask about the progress, only to find out that the email was invalid(P*******). I called on the 06/08/2019 and was not assisted after waiting for more than 45 minutes on the line. I was told that the system is done and I should try after an hour. I called again today (07/08/2019) and the consultant (Lungile) informed me that I will have to wait for another 72 hours for my case to be resolved since it was closed due to insufficient information. I received another invoice today for the same contract that was cancelled and I don't know why is that so. I need to be reimbursed by Telkom and for them to stop sending these invoices because this number ***) is not in my possession it was sent back together with the handset. I only have 1 contract with Telkom that i am accountable for. I am tired being told to wait for the 72 hours every time I call for assistance, i need my refund back and I would appreciate if it is done fast. It has shown with no hesitation that your consultants are very ***********, how can they all make the same mistake. kindly provide me with my refund and I want no more billing for the contract that I cancelled within the "cooling off" period. If the contract was cancelled in June then this is a **************** from Telkom.