*********** staff on call center

<p>I called into the call center for assistance on my statement. Firstly i have called back 4 times today and been holding on for a minuim of 10 mins at a time. Secondly i get a call center agent who has no idea what she is doing. I upgraded my phone last month and this month Telkom wants to charge me double and all i want to know why are they charging me double as it has not been like this before. </p> <p>Telkom is unable to debit on the 7th of the month and i wanted to find out if i can pay by internet banking as i get paid on the 7th of the month. The agent could not give me a direct answer yes or no. I asked if anyone could help me with my query and she stated no, i then asked her is there anyone in Telkom who can assist, she finally said she would transfer me to her team leader, which i then held on and as i am typing this letter still holding on 25 mins later. This is total incompetence and before staf should be put on the call center they should be training on the product and be able to communicate clearly to the client. If i didnt just upgrade my contract i would have cancelled it. Now i am stuck for two year.</p>