*********** staff, no one know anything..

I have never seen a company with *********** staff like Telkom. No one knows what is going on and who does what. It takes an average of 20 minutes just to get through to someone. On the 13th of September i app**** for a cellphone contract online at 10213. I was told my device will be delivered in 7 days. It took 2 weeks for the delivery. After the device was delivered, the button is fault. I was frustrated and called Customer care 081180 to cancel the contract based on a 7 day cooling off period. I was told to contact Sales. Sales told me they are not responsible for cancellations i must contact customer care. Customer care sent me back to Sales again. I was assisted by a guy called AUBREY MOTIAN who advised me that he will send an email to their back office and that they will be in touch after 48 hours. N/o one contacted me. I called back again and was told to contact customer care. The lady who assisted me there said go back to Sales. I refused and told her to assist me. She then logged a call for the cancellation and advised that after 48 hours it will be actioned. Come 48 hours, no one contacted me. I called customer care and spoke to BHONGO SIDLAYI. She said the cancellations department said the cancellation cant be done because the device has not been returned. But i am waiting for someone to come and collect the device. I asked where can i drop it and was not i cant drop it they have to collect. So what must i do then Telkom??? PAUL MAPHOTO refused to talk to me because he was busy apparently. He is teh Cuastomer care manager. Can someone in this company contact me, come and collect your device as i want nothing to do with your company.