*********** Staff Members

Called the call centre to enquire about the wrong bill and I was told that I was overcharged due to some link on my phone. Requested the agents to help me to stop that link, 3 agents could not help me as they did not have the details for the link ( I had to hold for 10 to 15 minutes on every call as they were enquiring from their managers) but non of the them could assist. They referred me to the branch which was useless as well. She wasted my time because she send me back home as she could not help me without my ID book and after being on my handset and her PC she assured me that everything has been sorted, to my surprise I am still wrongly billed this month. I called the call centre again today and I was given the number to dial to stop this link, why was the number not given to me in the first place? Please get a well trained staff member to sort this query out otherwise I will be left with no option but to cancel my contract with Telkom. For the record I will reverse the payment should your debit R904.00 from my account.