*********** staff members

I recently did an upgrade on my contract. I was sent the wrong device and then I had the device sent back for the correct one (which they didnt have in store at that time). I was put on a month to month basis to do an upgrade at a store near me. The consultant at that time cancelled the whole contract while the other device was still billed to my name (even though it was sent back already). I received an invoice for the device i had sent back and after a month and 10 days of having my case 'Escalated' every second day, my case is still not resolved. I am now being handed over to attorneys for repossession and still no one can assist me to have this resolved before then. I keep spending hours and hours on the phone trying to have this matter solved, but my cases just keeps getting 'Escalated' to a manager (whom never gets back to me with any feedback or gets this resolved. This is the worst service i have ever experienced with telkom.