*********** staff + long awaited transfer of internet

I app**** to have a transfer of my landline and internet in 14 December 2018. The order only went through 21 December 2018; order number: ********** 02A.

Ihave called numerous occassions and each time I am told that the technicians are still busy with it.

To date I have not received an sms advising me when they are installing it at the new address. This is having a financial impact on me and it is totally inconvenient.

The last call I made was today and when I started explaining the case, the lady immediately said they offline, I am sure she just didn't feel like the query. In addition instead of offering to call back when online, she says I can try to call back in 2 hours. Like we have airtime to waste on constant calls!!! And how convenient that I should try to call just 10mins before closing.

What type of staff are employed at your company? Technicians who never pitch and call centre agents who can never assist?!!!

I want answers, please give feedback asap about the transfer.