*********** Staff/Inferior service/Service Failure

I provided Telkom with new banking details a month ago. They still debited my old account, accruing me unnecessary bank charges for failed debit. I called in to Telkom call centre and they asked me to make a manual payment and advised they could not debit the correct bank account this month even though it was as a result of their incompetence. I spoke to the manager Siposishle Sitole, who we emailed proof of manual payment the very next day. I then received an sms informing me the next day my account was being suspended even after making payment and sending proof. I called in again and was advised Siphosishle was on leave and Mr Ali his manager would call me, I received no call to date. This morning Telkom debited my account again despite payment being made.Third call today to call-centre and I am told no managers are available and NO resolution once again. In total I have spent over 1-hour out of my work day to try and correct a telkoms blunder through incompetence. Plus I have bank charges and because of double payment my other debit order will now bounce and I have to incur further bank fees. <br>