*********** staff, bad customer service

Hi,

I went to the Nicolway store to get help with my wifi router, as it was not connecting to my phone. At Nicolway they told me that I must go where I purchased my device from which was in Fourways Mall. I went to Fourways they told me that there is a problem with the sim, I must do a sim swap(which I did) but the same error persisted. I went back to Fourways Mall, they told me that the problem is with the device(I must book it in for repairs), their system was no working. On 26-03-2018, I went to Nicolway to book it in for repairs, they gave me a number which is not working: ********** 085, and told me that it takes 7 working days to get the device back. I went back today(07-04-2018) and was told that my device is not ready, it takes 7-21 working days. The manager of the store could not be bothered to come and attend to me when I was booking my device for repairs as the staff did not know what to do13463