*********** staff and terrible service

<p>We subscribed to Telkom's home wifi service 3 weeks ago. We received a sms notification on 5 April stating that a Telkom technician has been dispatched to install the line. We spicifically requested that the Technician phoned us beforehand as we are at work during the day. We did not get any response from the technician that day. Since the Telkom appointments ar scheduled as "all day" appointments which is between 07H30 and 16H00 it is impossible to sit around at home all day waiting for a technician to pitch up. We then followed up the folling morning and we were told that the technician phoned us at 12H02 but our phone was on voicemail. We then asked the sales consultant to ensure that our contact details were correct, they then read a number which we did not provide when we app****. Curious thing is that we receive an sms from Telkom but the technician phones a different number? How is this possible? This morning I again received an sms stating that a technician has been dispatched, but to this moment we have not heard anything from the technician. My wife phoned again to confirm that our details are correct and the consultant once again read the wrong number, a number which we did not provide on appolication. How can we receive an sms from telkom to the correct number but the technician has a different number? We have now spent countless calls to Telkom trying to sort out this simple little installation. Does Telkom not want our business? We are extremely disappointed.</p>