*********** Staff and Terrible service

<p>On the 5 May 2017 i called telkom sales call centre asking for a landline to be installed by my house. We went ahead with all the particalurs to process the transaction and everything was done and i spoke nadledi. She specified that it would take 72 working hours to process everything and receive an sms to tell me a installing date for myself immediately. Monday the 8 May 2017 i called back to ask why i have not received sms to confirm installation. i spoke Ayanda and he assisted me with checking my status of the order and then he told me that my order has a unverified address, so he checked and said that his sending the information off to this department that verifies the addresses. i said ok. He also checked on his side and still said to me that is my house by a palm tree and i said yes and he explained the area as well. He then sent the information to back office will just verify the address and process it and i will receive a sms shortly to confirm my installation date and the technician will call me on my cellphone to confirm and make arrangements. I called the 9 May 2017 and spoke to Suri Govender and she said to me that my address has still not been verified as yet and that is why i havent received a sms as yet because a technician takes a week to go out and verify the address and then i will get a sms to confirm installation date. This was suppose to happen the Friday as i called in the Monday for this. I then confirmed with Suri that it will be verified on Friday. i waited for the days to pass but still nothing has happened as promised by the sales agents and nothing was done by the pathetic service given and incorrect information as well. i called back on the 15 May 2017 Chevonne and she was saying something completely different to all the other consultants was saying and kept apologizing for the wrong information given i asked her to call the supervisor or manager to escalate this process and waited because he was already busy with a escalation. by accident i hung up because i was receiving another call. i then called back again and spoke to Ntolila i explained the whole process to her and told that i wanted to escalted to a manager or someone that could speed up that process that was promised to me. She persisted to tell me that he/she is going to do the same thing as she is going to do right now. she then escalated the order to the same department as Ayanda and i would get a call within two days then i said to her, that could i please be involved in the process of escalation and then she hung up the phone when i asked her that. the two days has passed and yet all i get is pathetic service and terrible people to work with and all the calls i have recorded on my phone.</p>