*********** STAFF AND POOR TRAINING

I spent 30 minutes trying to get through to the call centre. First, the IVR does not give a simple option of obtaining username and password, then i get through to someone who asks me to hold the line for 10 minutes to obtain my username and password. I finally get the details, feeling like the wait was ok, only to try and log in and be told that the details are incorrect. I try to reset the password and the system tells me that it has sent an email to me to change this. HOW IN THE HELL CAN YOU SEND AN EMAIL TO RESET THE PASSWORD, TO A PLACE THAT REQUIRES A PASSWORD. Who was the genius behind that brainchild??? Can someone with at least half a brain please get me the username and password i need to log into the telkom usage tracker like i originally requested???