*********** STAFF AND INABILITY TO CHANGE TARIFF

I have called and complained to Telkom regarding my inability to change my tariff back to Telkom more on my prepaid line for almost 3 months now. I resorted to complaining to ICASA on the 28 October 2020 and still my issue isn't resolved. 28 November 2020 I received a call from Aviwe Mrwebo who made time and initiative to call and lie to me that my tariff was changed. 29 November 2020 she made time and initiative to call me to let me know Telkom will NOT be taking responsibility for the issue and that I would not be compensated for the high tariffs of calls I'm incurring whilst on smartbroadband tariff. Each time this woman calls me she sounds extremely delirious let alone robotic. She struggles expressing herself in basic English. My contract for X2 phones is due to expire this month, if Telkom does not assign a competent representative to my issue and resolve it, i will move my business elsewhere.