*********** staff and company policies

What an incredible sad and infuriating experience once again with a parastatel company namely Telkom, who else!

On the 18th January 2018 we experienced a problem with our internet connection and found the our connection is off due to a Telkom problem on their system side. We immediately reported the problem to the number 10210. For a entire week from then we heard nothing from Telkom to say they received the complaint. We received no SMS or email as per their company rules. We then again reported the problem on 23 January 2018 to the number 10210 and this time by a huge miracle someone answered our call and stated that this problem was reported to Telkom Alrode technical department and that they would respond urgent to our problem. After a week of not hearing anything from this department we reported it again on 31 January 2018 and this person tried to reboot our ADSL router over the phone but without any surprises, NO LUCK. The person who helped us then, stated that she would escalate the problem again. She also then stated that to help our cause we must acquire a integrated sim card. We then obtained one of these integrated sim cards on 02 February 2018, which was to provide us with internet connection, free of charge but only 1Gig worth of data. We then reported the problem again at the Telkom shop in The Mall of the South on 02 February 2018. They stated there that they reported it directly to the 10210 line. We then fitted the sim card to the Telkom ****le and inserted the ****le into our computer but realized that there was no connection. We then phoned the 10210 line again to report the connection problem with the ****le and they then stated that they cannot pick up any integrated sim card on our account. They stated that we needed to phone the 10213 line but again without any surprises nobody answered due to a lack of commitment from Telkom staff. We then phoned this number , 10213, again on 05 February 2018 and they stated that the sim card connection order is still pending (hell knows how long this was going to take). The person who answered the call stated that this connection should be done within the next 24 hours. We again experienced the Telkom dream, which is no commitment, and we phoned the number 10213 on 07 February 2018 and this time the person stated that the connection cannot happen for their system shows that their is no order for the sim card connection on our account. They stated that we had to go back to the Telkom shop in The Mall of the South for they blame the person at they shop not doing his job. How surprising that Telkom staff knows exactly how to pass the buck but do not know how to resolve the problem. We again went to the shop on the 15 February 2018 after not hearing anything from Telkom with regards to the sim card connection, and they stated then that the order will be cancelled and a new sim card will be issued with a order to complete the required connection The person within the shop showed us that the system reflected the necessary reporting within their system that it was forwarded to 10213 department which did nothing from their side to complete the request. Again no surprise there. This person at the shop issued us a new sim card and issued the required requests within the Telkom system to do the required connection of this sim card. We followed up the next day, to check if the submitted request was forwarded to the required department and again with no surprise the system showed that the card registration from the shop was done but nothing from 10213 department in regards to activating the sim card. Until today we still do not have any internet connection and no responses of when it will be done. But as per the norm of these type of companies, we must still continue to pay for the service but we do not have the service available. They are extremely quick to threaten you that they will disconnect your service due to non payments. but you can do nothing to them for not supplying a service which your payments are up to date.