*********** staff and accounts department

<p>Good day</p> <p> </p> <p>We have 3 contracts with Telkom. Everytime we enter into a contract we choose the option of having the amount deducted on the last day of every month because my husband only gets paid on the 26h of every month. May month Telkom decided to deduct the amount of the 3 contracts on the 25th and it bounced. We immediately phoned customer service and we requested that they immediately change the date to that we requested which is the last day of every month. The lady that helped us said that the correct amount will then be deducted on the last day of the month.</p> <p> </p> <p>On the 31st of May the amount of R3075.50 was deducted which included a penalty amount because the first debit order bounced because it was deducted on the incorrect date.</p> <p>This morning when we woke up we received a message fro Telkom stating that the services of all 3 of our contracts have been interrupted due to non-payment.</p> <p> </p> <p>We called the customer service at 5:30 am and they informed us that th amount we claimed to have paid does not reflect on their system and they tried to deduct it again on 12 June 2017.</p> <p> </p> <p>This is gross negligence from the accounts department because we did pay the full amount and we offered to send through bank statements to proof it but the lady that helped us this morning only said she will escalate it to her manager and our service will be resored within 24 hours.</p> <p> </p> <p>This is totally unacceptable because all 3 contracts are being used for business purposes. Now we have to wait till someone someday decides to look into our case.</p> <p> </p> <p>If this is not sorted within 24 hours I will institute a legal action against Telkom for gross negligence and for the damages suffered by our businesses due to no service.</p> <p> </p> <p>The numbers for the contracts are ********** , ********** and 081 ********** and they are all registered under my husband's name Arno Combrinck.</p> <p> </p> <p>See attached proof of the R3075.50 that was deducted on the 31st of May via debit order. </p>