*********** staff

I've instructed telkom to cancel my other line since I had 2 lines, but they cancelled a wrong line despite the fact that I've sent them a letter stating which line must they cancel. Now my line has been not working since Saturday. I called telkom yesterday and I was promised that it's been unlocked and should be working, but to my frustration even today it's still not working and when I called this morning they told me that my line has been cancelled. The consultant then transferred me to the business section where they fixed that mistake according to them, activating the correct line and canceling the one I told them to cancel. That process took me 2 hours as the consultants were busy transferring my call up and down. I called telkom 4 hours later because still the line was unlocked, guess what: same process again. They told me my line has been cancelled that is why I'm unable to use it, which means I had to spend another 2 hours on the line using my cellphone to fixt their mistake. It's been 4 days now without telephone or internet access. Anyone with an idea of other options I can use instead of telkom coz this is killing my business. U can imagine how much vodacom charged me