*********** staff
<p>My mobile wifi device was ******. I suspended the sim online the same day and went to telkom Knysna to purchase a new device and sim. The sim was a data integrated sim card. I requested that the sim be activated in store, which was done and I was advised that it will be active within 3 - 4 hours. Upon testing it the next day it was not working. I am fami**** with the set up so I ran through that again and again. When I called Telkom they advised that the sim was suspended and the new one never activated. <br />I then went to Telkom George, Garden Route Mall, explained the matter and asked that it be done correctly this time. The young lady gave me a new sim card, and after waiting for quite some time, she advised that the new sim was activated and will be ready to use in 3 - 4 hours. <br />2 Days later and I still have no service. I just got off the phone with Telkom mobile who again advised me that the sim was not activated.<br />I am travelling and not able to go to a telkom store. And why should I go back a 3rd time? It seems even if you go in store it makes no difference.<br />I demand that this be sorted out without visiting a branch personally. Telkom has wasted enough of my time. I will gladly make use of a mobile service provider, irrespective of the costs.</p>
Thank you for your post.
Please privately reply with your ID number and the number in question so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Please privately reply with your ID number and the number in question so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Despite replying the requested information to Telkom, imagine my surprise when no attempt has been made to resolve this.
It seems that Telkom's Social Media Customer service Team is employed solely to save face by simply replying to complaints instead of actually resolving the problem.
Once again, Telkom staff are *********** and forcing customers to find alternative channels to stay connected.
Despite replying the requested information to Telkom, imagine my surprise when no attempt has been made to resolve this.
It seems that Telkom's Social Media Customer service Team is employed solely to save face by simply replying to complaints instead of actually resolving the problem.
Once again, Telkom staff are *********** and forcing customers to find alternative channels to stay connected.
I am pleased to report that my issue was sorted out by the store manager at Gateway, Umhlanga, Mr. Vernon Steward.
The problem was attended to with haste and to say that I was very happy with the service he gave, would be an understatement. Thank you Vernon!
I am pleased to report that my issue was sorted out by the store manager at Gateway, Umhlanga, Mr. Vernon Steward.
The problem was attended to with haste and to say that I was very happy with the service he gave, would be an understatement. Thank you Vernon!