*********** staff
<p>I'm so disappointed in your service @telkomza! Firstly your agents don't know how your plans work then sell us lies. I called after being ********** by my 1st debit order but was still willing to give you guys the benefit of a doubt. Came to terms with one of your supervisors who jotted down everything for me in an email</p> <p> My shock comes today when a very rude lady calls me to dictate her views to me. All I needed was for her to get to the point but no she thought her opinion was better than good service. After she says she would escalate the matter, she sends me a threatening SMS implying that she closed my case and I have no one to call or do anything about this. </p> <p> </p> <p>I'm utterly appalled by the service I've received after I had so much faith in this network. Your agents are for lack of a better word DISGUSTING!</p> <p> </p>
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Refilwe,
Trust that you are well.
As per our conversation, please find the following point of confirmation.
1. I have escalated your spend limit issue to my billing department to have them credit the spend limit usage on your account since you were incorrectly advised on how it works and the billing thereof, the request is to have your spend limit for the months of September and October credited.
2. Your account should be credited with the amounts used for the months on September and October, meaning that you should only be liable for the following:
· The full subscription for your first contract which is R269
· Insurance fee on the first contract R33
· The pro-rata fee for the second contract R100 device fee and approximately R26.4 in total R126.40(We have confirmation on this once the invoice has been confirmed which is between the 3rd to the 5th
· Full subscription fee for the second contract R199
3. You will not be able to make calls to other networks once your spend limit has been removed and I will remove your spend limit which will be effect from the 1st of November 2016.
4. You will not continue to make calls to other networks for the rest of September 2016 to avoid more costs on the account.
5. In October once your invoice has been confirmed we will revisit the account.
6. The email address on our system as been corrected to **********
Please advise if there is any information we talked about that I did not include on the mail.
N.B your case should be resolved within the next 7 working days and you will received a call from our billing department on the mobile number: ********** 430
Makhosonke Masindi
Team Leader – Customer Service.
T + 27 (0) 81 180
Email: **********
Website: http://www.telkommobile.co.za/
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
Show quoted text
READ UP ON THE CASE BEFORE YOU TRY DISMISS ME! THERE SHOULDN'T HAVE BEEN A SPEND LIMIT! POINT NUMBER 3 IF YOU DONT NOTE IT
Good day Refilwe,
Trust that you are well.
As per our conversation, please find the following point of confirmation.
1. I have escalated your spend limit issue to my billing department to have them credit the spend limit usage on your account since you were incorrectly advised on how it works and the billing thereof, the request is to have your spend limit for the months of September and October credited.
2. Your account should be credited with the amounts used for the months on September and October, meaning that you should only be liable for the following:
· The full subscription for your first contract which is R269
· Insurance fee on the first contract R33
· The pro-rata fee for the second contract R100 device fee and approximately R26.4 in total R126.40(We have confirmation on this once the invoice has been confirmed which is between the 3rd to the 5th
· Full subscription fee for the second contract R199
3. You will not be able to make calls to other networks once your spend limit has been removed and I will remove your spend limit which will be effect from the 1st of November 2016.
4. You will not continue to make calls to other networks for the rest of September 2016 to avoid more costs on the account.
5. In October once your invoice has been confirmed we will revisit the account.
6. The email address on our system as been corrected to **********
Please advise if there is any information we talked about that I did not include on the mail.
N.B your case should be resolved within the next 7 working days and you will received a call from our billing department on the mobile number: ********** 430
Makhosonke Masindi
Team Leader – Customer Service.
T + 27 (0) 81 180
Email: **********
Website: http://www.telkommobile.co.za/
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
Show quoted text
READ UP ON THE CASE BEFORE YOU TRY DISMISS ME! THERE SHOULDN'T HAVE BEEN A SPEND LIMIT! POINT NUMBER 3 IF YOU DONT NOTE IT