1 reviews | Active since Jul 2018
*********** staff
I entered into a contract with Telkom on the 40gb deal for 269.00. The consultant at the Sandton City branch M Dlamini assured me that i was getting the correct deal. On receiving my first statement i find that i am being chared R355.00 and there is a 70.00 top up charge added to the account. I took my qurey to the Mall of the South Telkom branch an was told that the 70.00 was purchased on 25 June 2018 at 0045. Sibusiso at the branch said to me that the consultant who assisted me with the package deal gave me the wrong deal an he is unable to assist. I will have to go the sandton branch and request the intake sheet. I need this to be sorted out ASAP.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
