*********** STAFF

I app**** for 2 new mobile contracts on 09/02/2018 and submitted all the necessary documentation at the Centurion store. I was told my application will need to go through the credit vetting process which should take 24 working hours. The consultant said he will call and give me feedback by Monday afternoon (12/02/2018). No feedback received.

I called the contact center on Tuesday morning, waited 25minutes for the call to be answered, only to be told by a rude lady that I have come through to the residential department and she cant help, nor can she transfer me to the correct department, I would need to call again. I was not going to waste another 25 minutes holding on for a consultant. I then went into the Centurion store on Tuesday afternoon, waited for almost an hour with only 2 consultants assisting walk in clients. Eventually I was told, the application is still in credit vetting and the consultant promised to give me feedback by 10am Wednesday morning (14/02/2018). No feedback. Called the contact center again, waited 40 minutes for someone to answer and was told there's nothing anyone can do and no explanation as to what the delay is. It is now Thursday and not 1 person bothered to let me know how far the application is.

Telkom is such a huge company and before sales service is atrocious, I shudder to think how after sales service would be. Rather employ competent and efficient staff who actually care about the client than people who are blatantly rude and arrogant to prospective clients.

There's thousands of unemployed people, why the hell cant such a huge company employ more staff to be able to cater for the high call volumes??? Do you really think people have time to waste sitting on the phone for hours waiting for someone to be rude to them???