*********** STAFF

During the month of November I upgraded from a 40mg line to fibre uncapped. Initially our business line was down for almost 2 weeks as the technicians had cancelled the existing line without activating the new internet line. This affected our business terribly as our business is reliant mainly on the internet. Two weeks later this was fixed for a temporary time before the line was suspended again. It is January now and we are supposed to be on uncapped fibre but our internet usage is depleted. How is this possible??? We are also being billed for the 40mg line as well as the uncapped line for the last 3 months. Many queries have been made over the telkom service lines but no one can assist. They keep referring you to other departments. I find telkom service rather pathetic yet they advertise and have great specials. Wish the after sales service was as good as the service provided.