*********** Staff

I have a contract which was 10 months old and was told by the call centre that there won't be a cancellation fee. I went into Telkom Store in Greenacres. Beverly was the agent that attended to my upgrade. My nephew asked her 3 times if there was a cancellation fee and every time she said no. I received my account and was overcharged by R600.00. I went into the store on 25th October and a billing log was reported (got the refernce number). When I querried this on the 31st October I was told that it has been resolved and the case was closed. I informed them that I had no feedback I was told that an email was sent to Beverley to resolve it and to contact me. Toady I phoned the call centre only to discover that the R600.00 is not refundable. Please help ad I am a pensioner and cannot afford to give out any extra money because of *********** staff.