1 reviews | Active since Jun 2017

05 Oct 2017, 17:47

*********** Staff

I just spoke to a lady that was going out of her way to try and help me but thats not an issue... The issue is i was phoned on the begining op August and was asked to upgrade my existing 10GB (R299.99 p/m) to a special offer of 20 GB for the same price (R299.99) whice i thought was a good deal. The last two months i was billed R299.99 as usual now received my bill now i am owing them over R1100 because i have now apparently two account and the 20GB is R499.99 per month which i was not told really dissapointed in telkom and the way the do things i thought I was upgrading but apparently its a new account what the ****?????

0
Replies (2)
Telkom
Telkom's reply13 Oct 2017, 13:24
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

's update14 Oct 2017, 15:46
Reviewer Update
Thank you my number is ***