*********** Staff

I am beyond disgusted with the service I have received from Telkom mobile. After deducting the incorrect amount of money, on the incorrect date, off my account I called and told them to keep that money and credit to next months payment. To my surprise I wake up to another deduction on Christmas morning. I called in to the Telkom call centre and spoke to a lady by the name of Mpho Makgetha who was not only condescending but clearly had no interest in my concern. Her manger Sibongile was just as useless basically telling me I would only receive my money back by late January. I asked her about procedures to be followed to lay an official complaint and she told me to go to the website site and hope they get back to me as they don't have a turn around time on complaints submitted. Never in all my life have I been so inconvenienced and so unassisted by a company before. The service is atrocious and I would recommend that every individual who has a contract with Telkom mobile should cancel it with immediate effect. What a Christmas present from Telkom.