*********** staff

My line was cut off due to non-payment in September. On 29/09/2015 double payment was debited from my account but my lines are still off. Called the call center, there's a voice on the call that says your line will be reconnected in 76 hours. I went on to speak to a call center agent and she says the 76hours is a \mistake"it actually takes 7-14 working days. She tells me my account was at collections and that is why it is taking so long. I call collections"