*********** Staff

I have a WCDMA line. I need to change the tower for this line as I have moved house. Went to Clearwater branch - they advised me to go to the Northgate branch. Went there, got told that my ID and proof of residence is required. Called the call centre only to be transferred from pillar to post and then got told that the system doesn't allow this change over the phone. Went back to Northgate, the lady there said she can't understand why they referred me cos the call centre needs to do it. She herself called the call centre and was also transferred pillar to post. we received a number *** to call and surprise surprise - it does not work. the line cannot be cancelled cos it's on contract. I am not prepared to pay a contract which Telkom themselves don't know how to transfer a line. I want this contracted cancelled immediately.