*********** services

I am frustrated as hell. I swopped all my cell phones and wifi away from Vodacom to Telkom over the last 3 years. My Telkom landline was closed at the same time. They are all with Telkom (3 phones and 1 wifi). I wanted to upgrade my wifi lte as the contract was paid up in April. I now find out my profile was set to a landline profile and I can only apply for a new mobile profile. This after cancelling my previous wifi (which was not even showing as a contract but a sim only deal and the router I received at the time not even showing on the system) as recommended by the store consultant and now being without internet for almost a week as everyone is saying the documents are being processed. This is unacceptable that I have been a loyal Telkom customer for many years and are now struggling without internet because of your mistakes. I run my business and personal stuff on these devices and urgently need this resolved as Christmas and all the public holidays are coming up and I have teenage kids at home for the holidays without internet. Please can this be sorted!!!!