*********** service - Refusal to Correct Incorrect Billing for their Service

<p>For the last year, I had signed a contract with Telkom for a 50 gig day and night service for R699. </p> <p> Throughout the year that I had this service it was all right, however I found that the 50 gigabyte did not last very long throughout the month and ended up with no data by the last week of almost every month. When I found that Telkom offered a similar deal for uncapped wifi at R799, I went into store in late April of this year, to Telkom in the Kolonnade Mall here in Pretoria to upgrade to this service. However, when I went in to sign for the contract I was informed that it was the deal was for R899 not R799 like advertised, and that it was not LTE. That was not a problem as for where I live there is no LTE coverage, making it the same coverage I had with the 50 gig LTE wifi. This however, was not the case. The service was slower, and was not the same speed as the last wifi, although it should have been, as the router was still the same and it was still 3G coverage. And the service was not uncapped as it only reached to 100 gig and by that point the speed was unbearable, browsing, opening emails and all was impossible to accomplish. As if the service could not get any worse, by the time it came for the first payment, Telkom debted from my accout R1 660. </p> <p>I explicitly signed for a contract for R899. After numerous hours of both calling Telkom and the Telkom stiore in Kolonnade, in hopes to have this corrected I was given several case numbers and was ensured the matter would be taken care of. </p> <p>The end of May came, and the matter was not resolved as I was not refunded the extra money they had charged me for, and once again my account was debted for R 1 660 instead of R899. </p> <p>Again I called, and not one agent had helped, some even rudely hanging up the phone on me. </p> <p>So I decided to take matters in my own hand. I went into store, had the contract cancelled, the saleperson informed me that Telkom should come back to me to ask why I had cancelled the service and hopefully then I would be refunded. This did not happen. Not a single call. It seemed they did not care if they lost a customer. </p> <p>Since it seemed they would not have the decency to refund the extra charge, I went to my bank and had the debit order reversed. </p> <p>A few days later, I had gotten a threat via SMS about my reversal, and that if I did not make the payment that I would have my service suspended. </p> <p>And now today, they had debited me once again for the amount of R1 660 to replace the reversal. </p> <p>Called once again, for possibly the 20th time now to Telkom for this matter, and once again no one could explain the charge or as to why the matter is not being resolved. </p> <p>This service is by far the worst I have experienced with a cellular netwrok provider in my 20 years of being in business with come. </p> <p>If this is the customer service that is recieved from this cellular network, I will not return to it again.</p>