*********** service provider

So i had a 4mbs uncapped line, which speed was pathetic, so hence i tried upgrading to 10mbs uncapped, at begginning of July, till today, almost two months later no resolve. I have spoken to countless call center agents, always getting **** to or given some bull**** story. First call center agent tells me i can upgrade on my existing line and with that i get the android box and netflix for 3 months free as well as new modem, which i agreed to over the call. From there everything went downhill, i called in twice to follow up only to be told by two female call center agents it is not possible, but it was already agreed to by me and previous agent. I asked to talk to supervisors, never recieved any calls from them, probably because the recordings proved me right. I asked for these recordings 4 times and they just play deaf, because the call will incriminate them. I then get another agent which said he is a supervisor and he is going to put this through, including everything that was promised by the agent. I then followed up a week later to find out how *********** these call centers are, this damn supervisor cancelled my contract without running it past me and put me on a month to month contract. With this i lose all my discounts i got on the contract and they tell me now i cant get the android box and netflix, how *********** are these damn call centers. They make the clients call and sit hours on phones wasting airtime and time for their lazy *********** work ethic, then they want to lie and make exscuses to cover their ****. I have now taken steps to get this cancelled as i wont waste my time and energy on talking to these waste of time call centers, with their lying, coniving *********** attitudes. I will get my lawyers to retrieve those recordings, as its part of the deal to close up the deal, i will sue for my time and effort and airtime wasted, as they want to charge me with penalties, that was brought on by the call centers stupidity and incompetency. This will be the start of all the bad publicity for telkom, as they think they can treat their clients like **** and expect us to just rol***** for their pathetic services given. I have also gone to lengths to get hold of ICASA which will investigate and i hope they take telkoms licence away from them, due to messing up their clients efforts of getting a proper service. I am putting this out here so people can see and look elsewhere for better internet service providers, because telkom doesnt care about their clients, but yet expect you to pay and keep your mouth shut about the **** service we receive. Please be careful of them.