*********** service provider

i have had the worse experience with Telkom since April 2020 , since my purchase my device has been in repairs for 4 times already since it reached the warranty period , whereby i had no option but to pay off the device and do an early upgrade. with that been done i made payment on the 4th May 2021 , i then get an invoice in June 2021 to pay for a device obligation which i already done . contacted Telkom spoke to 3 different agents since the beginning of June 2021 sent the same proof of payment to each agent and sent numerous follow ups and not even a single reply , no one at Telkom is able to assist with a refund me or credit my Telkom account , i must still make a second device obligation fee during this hard times where we all are trying to save or make ends meet...Telkom service is *********** , i do not recommend anyone to deal with such an *********** service provider