*********** service Provider

I purchased an LTE bundle and haven't had access to data services for over a week, I've contacted the call centre multiple times and have still not been assisted accordingly. Each consultant I've spoken to has given me a different story. A case has been logged of which the turn around time is 72hrs, I was only advised on this 1 day after the case was logged. Within this period of time I have not had access to the LTE data bundle purchased and I have had to purchase All networks bundles daily, costing more than the monthly LTE bundles I have Purchased. I am highly frustrated and disappointed in the *********** manner in which Telkom had handled this matter. I feel the service provider should reimburse me or credit me with a complementary All networks bundle until this matter is resolved.