*********** SERVICE FROM TELKOM STAFF

REPORTED MY PHONE WAS NOT RINGING WHEN INCOMING CALLS CAME IN ON 17 AUGUST 2015.<br> I WAS SENT A MESSAGE ON THE 18/08/2015 TO SAY THAT MY PHONE HAS BEEN TESTED AND THEY FOUND NO FAULT(REFERENCE 262CRK170815). I.CALLED AND TOLD THEM ON 18/08/2015 TO SAY THAT I COULD NOW NOT GET A DIALLING TONE NOR CALL OUT FROM MY LAN LINE. I WAS GIVEN AN ESCALATION NUMBER BY SUE, 728537. I HAVE SINCE SPOKEN TO A THABO, AMANDA AND WESLEY.I WAS TOLD ON THE 24/08/2015 THAT A TECHNICIAN WOULD BE COMING OUT ON THE 27/08/2015 @ 12:00. I WAITED BUT NO TECHNICIAN CAME. I CALLED ON THURSDAY AFTERNOON AND MY NUMBER WAS AGAIN TAKEN AND I WAS PROMISED MY MATTER WOULD BE RESOLVED BY LATEST FRIDAY 28/08/2015).<br> I WILL NOW HAVE TO PAY FOR A SERVICE I AM NOT RECEIVING???