*********** service from telkom

Just loaded over R700 worth of data and airtime on my telkom account via my banking app. Funds has been deducted but the data and airtime has not been credited. After enquiring with telkom, confirming my I'd, full name and last airtime top, the agent rudely advised I haven't passed their security verification and hung up. Currently I'm out of pocket with r700 without receiving the data and no proper service from telkom. Will be changing my service provider today.