*********** SERVICE FROM TELKOM

Telkom debited my account on the 28 January 2020 and even today I can't use my phone my Sim is suspended and I can't even do a sum swap am so ****ed about the service received since I've been with telkom for the past 8 years I'm considering to cancel my contract how hard can it be for me to be able to do a sim swap were as I have paid my account upto date been taken from pillar to post I use that number for my very important contacts and now I cannot even do a mere Sim swap. I called in again today no one was available to assist me what must happen first before I can get my sim working three weeks now calling about the same thing I don't know if I need to involve the ombudsman now or what.