*********** service from Telkom

I've send a mail to ********** on the 4th of July to relocate 2 telephone lines. When I phoned the next week to find out the progress I was told that the one line was cancelled and not scheduled for relocation. I've send the same mail to ********** and said we need the same no as we are a business and we need the telephone no. The had to cancel the "cancelation request" and RELOCATE the lines. I was later given a ref no for the relocation of the telephone lines and tried the contact no I was given to follow up on the progress. For days there was so answer. I've write on Telkom's facebook page and asked for assistance and was promised that the issue will be sorted. This morning our account manager (which i never knew we had) phoned to arrange the relocation of one line??? How on earth do they still not get the message that we need BOTH lines to be relocated????The cancellation was never cancelled and nobody got back to me regarding this. It is costing our company money. What now Telkom??Now we have to apply for a new line and hope that we can keep the same number.