*********** service delivery with no answers

Decided to install a adsl line at home, placed and paid for the order on the 20 December 2017. Every time you contact the call center you're met with the same reply "we will escalate your installation date ' but no date or contact person details supp**** so you have to sit and wait without a answer. The problem is there is no other fixed line providers in the Vaal Triangle besides telcom.