*********** service delivery

Approx 1 month ago I app**** for a telkom home line. Within a week, someone installed the line and assigned a telephone number. Since the line installation I wasn't able to receive calls but only make outgoing calls. I logged a fault. 1 week later, the fault was not attended to. On 21 Dec 2017, I phoned various telkom depts and was told the line was not registered on my name and was still on the previous owners name, who canceled the line in August. I was promised by the consultant that the problem was resolved, at the end of the call, and i should be able to receive calls by the evening of 21 Dec. However to date the line is unable to receive calls. The turnover time and service from such a large organization is pathetic.