*********** Service, Delayed Refund and Blocked Account!!!

I owed Telkom an amount of R889,22 which was then debited from my account by their Collections Affiliate, Nudebt on the 30th of November, 2017. Nudebt debited R800 extra, which is still due to be refunded to me by Telkom. Prior to this final payment, Telkom had blocked my number and suspended my account. I have no problem with that. Nudebt advised me that they would pay over the payment on the 15th of December, upon which I could contact Telkom to unblock my number, refund my money and continue with contract options.

I have called from the 17th of December and spoken to numerous *********** consultants, some of whom did not escalate my complaints. I have emailed numerous team leader's from their call centre, none of whom have rep**** with any feedback!

Issue #1: My account and number is still blocked because the payment from November has miraculously not reflected on their system, even though I forwarded proof of the payment to all the consultants and team leaders and to this email address since mid December 2017: **********

Issue #2: The R800 they owe me has still not been refunded, even though the consultants confirm that a case has been opened and should have paid up weeks ago!

I want my money back! I want to continue using my number! I have paid the money I owed you! It is only fair that you unblock my number, which I still need to use urgently for business purposes!

I am tired of hearing that there is no direct number for your Collections Department. I am sick of holding for hours on end for consultants to end up telling me that I need to wait. It is January 10th, 2018.

Why should I beg you for MY money, which you accidentally billed incorrectly???!

Why should I bed you to unblock my rightful number after payment has been made??!

I am appalled by Telkom's untrained staff, delayed turnaround time and crippled accounts systems!

I will never get a contract with them again and will tell everyone I meet not to take on any products or services with them, until my issue had been resolved!

Is this how you thank me for my faithful business to you over the years!?

Sies! You better resolve my issue Telkom, otherwise, I will post this on every social media platform I can! Sies!