*********** service at Telkom Kolonnade Mall Branch

I took out a Telkom 5G smartbroadband contract in H1 2016, in July 2017 I upgraded my contract to 30G month to month contract.

On the 2nd of October I went to the Telkom store to request them to migrate me back to the 5G, on the 1st November when I went to enquire on whether everything is fine or not, a case was opened for my issue.

To date more than 10 cases have been opened for me, my account was debuted with an amount of R1238.32 for a contract cancellation which I never requested as All I asked them to do was to migrate me back to my 5G contract.

My issue was escalated to the Regional Manager Neil Diamonds and Sello Morudu, the store manager assisted me on Thursday and provided an update on Friday.

To date nobody has come back to me with an update.

I want my refund as well as for the 5G contract to be cancelled as I don’t feel valued as a Telkom client.

I have been to the Telkom store more than 6 times and spent close to an hour on the phone calling the call Centre with no resolution to my issue.