1 reviews | Active since Feb 2015
*********** Service
<p>(Ref # ********** 6) This is really poor customer service, I got an email from Dineo Letlala stating the R15000.00 had been reversed and the matter had been resolved however R15726.61 had been deducted and returned to my account. before that R1418.66 was successfully debited yet I am getting SMS's stating that I owe telkom and that my service will be suspended if I dont pay. Dineo is not responding to my emails, this is despicable guys I will repeat if you cannot solve this matter cancel my contract and take your phone!!! Your call center is less than helpful like really dealing with you guys has been a nightmare since day 1.</p>
Good day.
Sorry for the delay and inconvenience caused. This query will be escalated to management for urgent attention and feedback.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Good day.
Sorry for the delay and inconvenience caused. This query will be escalated to management for urgent attention and feedback.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Your standard automated responses are getting on my nerves. Can i get a solution for this long overdue issue, I need a senior manager to contact me with a solution or CANCEL MY CONTRACT!!!!
Your standard automated responses are getting on my nerves. Can i get a solution for this long overdue issue, I need a senior manager to contact me with a solution or CANCEL MY CONTRACT!!!!
It is now the 14th and still no response!!!
It is now the 14th and still no response!!!
Still no response
Still no response